Cancelling from abroad, and what comes back
On cancellation, notice decides everything: over twenty-four hours returns the whole deposit, inside them half is kept, and once she has left it is all kept.
Plans made before a first trip change more often than plans made at home, and the cancellation rule is built to be read quickly. A cancellation never leaves you owing damages. The house may keep only the share of the fee it has already earned when your message arrives, and the notice you give fixes that share.
The three steps
- More than twenty-four hours before the booked time: nothing is kept and the whole deposit is returned.
- Within the last twenty-four hours, before she has set out: half the deposit is kept and half is returned.
- Once she is already travelling to you: the deposit is kept in full.
Two things that reduce it
If another client takes the hour you released, the deposit comes back in full. If you can show the house lost less than it kept, it keeps only the smaller amount.
Delays and moved flights
A late flight or a changed itinerary sits on your side of the line rather than counting as force majeure. The date can be moved once without cost when the request arrives more than twenty-four hours ahead and the new date is within fourteen days; after that, a move is read on the same scale. A genuine outside event, such as a transport shutdown, turns the deposit into credit instead. A session ended early stays payable for the full time reserved. The complete rule, with worked figures, is on the cancellation page.